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Frequently Asked Questions
- HOW DOES YOUR SYSTEM WORK?
- IF I SHOULD DECIDE TO CANCEL MY MEMBERSHIP, WHEN DO I HAVE TO SEND THE BOOKS BACK I HAVE IN MY POSSESSION TO AVOID ANOTHER MONTH’S CHARGES?
- HOW DO I CHANGE MY PROGRAM?
- WHAT HAPPENS IF MY AUDIO BOOK IS DEFECTIVE OR IF MY MACHINE CAUSED A PROBLEM?
- WHAT IF MY CREDIT CARD EXPIRES OR I JUST NEED TO MAKE CHANGES TO IT?
- I’M CHANGING SOME PERSONAL INFORMATION. HOW DO I UPDATE THIS INFORMATION?
- HOW DO I CANCEL MY MEMBERSHIP?
- HOW ARE GIFT SUBSCRIPTIONS HANDLED?
- HOW LONG DOES IT TAKE TO GET A BOOK SHIPPED TO ME?
- WHO PAYS FOR THE SHIPPING AND HANDLING OF THE BOOKS?
- WHAT IF I HAVE PROBLEMS PLACING AN ORDER?
- HOW WILL YOU KNOW WHAT TO SHIP ME?
- CAN I INCREASE OR CHANGE MY PROGRAM?
- IF I LIVE OUTSIDE OF THE 48 CONTIGUOUS STATES CAN I STILL PLACE AN ORDER?
- DO I HAVE TO ORDER BOOKS EACH MONTH?
- WHERE WILL MY BOOKS BE SHIPPED TO?
- WHAT CREDIT CARDS WILL YOU ACCEPT?
- DO I HAVE TO PAY SALES TAX?
- DO YOU ACCEPT ANY OTHER METHODS OF PAYMENT OTHER THAN CREDIT CARDS?
- HOW DO I GET IN TOUCH WITH YOU?
- WHAT ARE THE RENTAL PRICES?
Our entire inventory consists of “Previously Listened To” Audio Books. All items, either CD’s or Cassettes are guaranteed to be of top quality, and free of distortion and physical damage. If you are not satisfied with their listening quality, please notify us at support@comehearbooks.com for a free replacement of any defective item.
Practically all of our audio books are purchased new, direct from the publisher. We clean or repair them as needed to keep them in top condition.
The items shown in our “50% off” category are normally overstocks of items from our inventory. Many of those listed are one of a kind and our used inventory is added to frequently.
IF I SHOULD DECIDE TO CANCEL MY MEMBERSHIP, WHEN DO I HAVE TO SEND THE BOOKS BACK I HAVE IN MY POSSESSION TO AVOID ANOTHER MONTH’S CHARGES?
Within 7 (seven) days of canceling your membership or before your next billing date in order not to incur another month’s rental subscription charge.
Go to the “My Account” page.
WHAT HAPPENS IF MY AUDIO BOOK IS DEFECTIVE OR IF MY MACHINE CAUSED A PROBLEM?
If you have received a defective CD or Cassette let us know immediately via Email at support@comehearbooks.com and we will send a replacement, if available.
If a tape or CD is destroyed due to negligence, you will be liable to pay for the retail cost of the book. If we are able to clean the CD or repair the tape, we will do so and you will not be charged.
WHAT IF MY CREDIT CARD EXPIRES OR I JUST NEED TO MAKE CHANGES TO IT?
Go to the “My Account” page to make your changes.
I’M CHANGING SOME PERSONAL INFORMATION. HOW DO I UPDATE THIS INFORMATION?
All of your personal information must be kept current and up to date. Just go to the My Account page to update your information.
HOW DO I CANCEL MY MEMBERSHIP?
If you wish to cancel your membership, please email to support@comehearbooks.com prior to your current months' expiration date. All outstanding audio books must be returned to us within seven days of your ending subscription date. Please follow the above stated procedure so as not to incur any additional charges.
HOW ARE GIFT SUBSCRIPTIONS HANDLED?
You can purchase a membership as a Gift for another party by signing them up to a plan with their information and pre-pay for their plan with your credit card information. If you let us know its for a GIFT a special email will be sent to the member wlcoming that person as a member to ComeHearBooks.com
HOW LONG DOES IT TAKE TO GET A BOOK SHIPPED TO ME?
As a new member, once you add books to your bookshelf, your books will be shipped out within 24 to 48 hours, not including Sundays. We use the U.S. Postal Service with delivery confirmation to get the books to you in a timely fashion. Most books will get to you within 2-5 business days.
WHO PAYS FOR THE SHIPPING AND HANDLING OF THE BOOKS?
For our Rental Memberships - the membership price includes the cost of the Shipping and Handling both ways. All books come with a Pre-Paid return mailer.
When you purchase books from us, Shipping and Handling the customer pays for the postage. Shipping and Handling is $3.99 for the first book and $2.50 for each additional.
WHAT IF I HAVE PROBLEMS PLACING AN ORDER?
Email us at support@comehearbooks.com and we will respond within 24-48 hours.
HOW WILL YOU KNOW WHAT TO SHIP TO ME?
Once you set-up a rental account, all you need do to have books sent to your home or office is to find the books you want to listen to from our inventory. Click on the title of the book and press the button that says "ADD TO RENTAL BOOKSHELF". Just click that "ADD TO RENTAL BOOKSHELF" button and that book will be added to your BOOKSHELF. If you wish to make changes to your bookshelf, just click on "VIEW BOOKSHELF" at the top of any page.
ComeHearBooks instantaneously can view your bookshelf. Then based on the order of the books on your bookshelf and based on the availability of the books, your book selections will be sent to your shipping address normally within 24 hours of adding the books to the bookshelf.
Remember, to avoid the chance of not having a book sent, please keep your bookshelf full with at least 10-15 selections from our inventory. We will ship from this list, and only ask that you keep the list up to the above amounts . From the “View Bookshelf” screen you can also delete books as well as change the order of the books on your bookshelf.
CAN I INCREASE OR CHANGE MY PROGRAM?
Go to the "My Account" page to make the appropriate changes. You'll find everything you need right there. If you still have a question Email us at support@comehearbooks.com.
IF I LIVE OUTSIDE OF THE 48 CONTIGUOUS STATES CAN I STILL PLACE AN ORDER?
We can only ship books within the continental United States.
DO I HAVE TO ORDER BOOKS EACH MONTH?
No. As you return a book, we will automatically send you another based on the books on your Bookshelf.
WHERE WILL MY BOOKS BE SHIPPED TO?
Books will be shipped to the address on the Members Profile page. S
WHAT CREDIT CARDS WILL YOU ACCEPT?
We accept VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER.
Payment using Credit Cards is done in two ways:
MEMBERSHIPS - Credit card information must be provided at the time of SIGN-UP. This information is processed through our Secured Server using Authroize.Net and our Merchant Services account. All credit card information is kept confidential.
PURCHASES - All purchases are processed through PayPal. PayPal also is a Sercured Server so you can rest assured that your personal information will be kept confidential.
Only if you are fortunate enough to live in Colorado. Colorado residents are charged 4.0% sales tax.
DO YOU ACCEPT ANY OTHER METHODS OF PAYMENT OTHER THAN CREDIT CARDS?
For PURCHASES we will accept E-CHECK via PayPal.
If you have other needs, call us toll free at 866-956-BOOK (2665) or in metro Denver, 303-991-0050.
HOW DO I GET IN TOUCH WITH YOU?
Normally most problems can be handled by contacting us at support@comehearbooks.com. If you don’t think that this will do for your particular problem, then please call us on our toll free number at 866-956-2665 or in metro Denver, call 303-991-0050.
All programs are for unlimited rentals showing maximum number of books allowed out at any given time.
CD only: 2 Books $26.75, 3 Books for $36.75, 4 Books for $46.75
Tape and CD Combo (mix and match): 2 Books $29.75, 3 for $39.75, 4 for $49.75Additional Books $10.00 each per month
For further details see Learn More or Our Value.